Refund policy

You may request a return within 28 days of receiving your order.

For change-of-mind returns, items must be unused, in resalable condition and returned in the original packaging. Return postage is normally the customer’s responsibility.

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. Faulty goods from our current supplier are covered by a 6-month supplier warranty, and a return label or collection may be arranged where the supplier is responsible.

Order cancellations may be possible shortly after payment, typically within around 2 hours, but cannot be guaranteed once an order has been picked, packed or dispatched.

Once an approved return has been received and checked, any eligible refund will be issued to the original payment method.

Please contact us on support@petmelle.com before returning any item so we can provide the correct return instructions.

For approved change-of-mind returns, the current supplier return address is:

Northampton Cross
Unit 1, Northampton Logistics Park
Northampton, NN4 9FH
United Kingdom

Nothing in this policy affects your statutory rights under UK consumer law.