How long does delivery take?
Orders are typically dispatched within 1 business day. Delivery usually takes around 2–3 business days after dispatch.
Where do you deliver?
We currently deliver to mainland United Kingdom. Delivery is not currently available to Northern Ireland, the Highlands or Islands.
How much is delivery?
Delivery charges are shown at checkout. Some products may qualify for free delivery depending on the supplier and delivery area.
Will I receive tracking information?
Yes. Tracking details will be provided where available once your order has been dispatched.
Can I cancel my order?
Please contact us as soon as possible. Cancellation may be possible shortly after payment, typically within around 2 hours, but cannot be guaranteed once your order has been picked, packed or dispatched.
Can I return an item if I change my mind?
Yes. You may request a return within 28 days of receiving your order. Items should be unused, in resalable condition and returned in their original packaging. Change-of-mind return postage is normally the customer’s responsibility.
What if my item arrives damaged, faulty or incorrect?
Please contact us as soon as possible with your order number, details of the issue and clear photographs. We will review the issue and provide the appropriate return, replacement or refund instructions.
Do your products have a warranty?
Faulty goods supplied through our current supplier are covered by a 6-month supplier warranty.
How do I request a return?
Please contact us through our Contact Us page before sending anything back. We will provide the correct return instructions.
How will I receive my refund?
Once an approved return has been received and checked, any eligible refund will be issued to your original payment method. Your bank or payment provider may require additional processing time.
Can I exchange an item?
Where suitable replacement stock is available, an exchange may be possible. Please contact us before returning an item.
What payment methods do you accept?
Available payment methods will be displayed securely at checkout.
How can I contact you?
Please use our Contact Us page. For order enquiries, include your order number so we can help you more quickly.